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VIRTUAL WAITING ROOm

Run crash-free sales with a virtual waiting room

Control traffic, deliver a reliable online experience, and get peace of mind on your mission-critical days
five stars
4.8 of 5 stars on G2
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NY Philharmonic logo
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The North Face logo
Ticketmaster logo
Tokyo Metropolitan Government logo
Sydney Opera logo
Cathay Pacific logo
Snipes logo
LSE logo
Vue Cinemas logo
Rapha logo
Rakuten logo
AXS logo
Currys logo
NY Philharmonic logo
Lilly Pulitzer logo
Bend Park and Recreation logo

Control your online traffic so you can control your online experience

  • Prevent crashes by keeping traffic at levels your site can handle
  • Implement control in front of key bottlenecks like payment gateways or login
  • Get 24/7 coverage for unexpected traffic peaks

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online queue system
  • Monitor key traffic metrics like inflow, outflow, number in queue & wait time
  • Throttle traffic outflow up & down depending on how your web app is performing
  • Keep out bots & malicious users that jeopardize web performance

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  • Use a bolt-on tool to manage traffic instead of re-architecting systems
  • Reduce prep time for high-traffic events & the need for on-call staff
  • Stop spending time putting out fires & let your team focus on driving business value

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online queue system
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See how Queue-it keeps your web app performing under peak load

technical look at how Queue-it works
technical look at how Queue-it works
  • 25+ edge, server-side, or client-side connectors
  • One-time integration in under one day
  • No sensitive data goes through Queue-it so you stay GDPR & CCPA compliant
Queue-it connectors

What you get with Queue-it

Deliver seamless end user experience

Great user experience

Delight customers with a seamless, branded experience for high-demand sales. Put visitors in a fair first-in, first-out line, harness queue psychology, and tap into social proof.

Manage queue traffic in real time

Dynamic traffic control & insights

Control is at your fingertips with GO Queue-it, our web-based admin platform. Configure waiting room settings, monitor real-time traffic, and get data-driven insights into future sales.

Protect against malicious bots

Enhanced bot protection

Serve your genuine customers, not bots. Verify visitors with tools like CAPTCHA or Proof-of-Work, and make waiting room access subject to validation of a unique identifier like email address, user ID, or promo code.

Get peace of mind on your busiest days

online queue system

75+
Billion

Users through our waiting rooms

172
Countries

People join our queues from around the globe

10+
Years

The first virtual waiting room on the market

Get expert support every step of the way

9.8/10
Quality of support rating on G2

⭐️⭐️⭐️⭐️⭐️
CTO in Enterprise Retail

"Great customer support staff that respond back within minutes and are very knowledgeable. All around an amazing product and team."

G2Crowd Logo Posted on G2

⭐️⭐️⭐️⭐️⭐️
Admin in Apparel & Fashion

"Great product, better partner. The best part of using Queue-it has to be the dedicated, quick customer support."

G2Crowd Logo Posted on G2

Frequently asked questions

Queue-it redirects online visitors to a waiting room that enables a controlled flow of traffic to your site or app. In high-demand situations, customers are redirected to a customizable waiting room on Queue-it's infrastructure using an HTTP 302 redirect. They're then flowed back to the website or app at a controlled rate using another HTTP 302 redirect and get a secure token confirming they've passed through the waiting room.

Queue-it can be used:

  • As a safety net that only activates when a traffic threshold is reached
  • For scheduled sales where you anticipate a traffic spike
  • Or for exclusive or early access sales where you want to gate access to a page

If you have Queue-it set up as a safety net, customers are redirected to a customizable waiting room only when traffic exceeds the capacity you've set. They're then flowed back to your website or app in a controlled, first-in-first-out order.

If your sale or registration is set to start at a specific time, customers are held on a countdown page and then randomized just like a raffle, giving everyone an equal chance. Everyone arriving later gets a first-come, first-served spot in the online queue.

If you're using Queue-it for exclusive access, only the customers you've chosen can access the queue and the protected page. Customers can verify they're "invited" with either a unique single-use link or their email address.

Scaling your systems is a good idea, but it’s often not enough to ensure systems perform no matter the demand. Relying on autoscaling alone comes with these challenges:

  • It’s expensive to scale servers & databases to many multiples of baseload capacity
  • It’s risky because some systems may not scale (e.g. legacy backend, 3rd party systems) and visitor traffic and behavior is hard to predict
  • It’s labor intensive because it requires expertise and active monitoring to ensure it’s meeting the demand

Using Queue-it to control traffic flow can help you:

  • Reduce costs of scaling servers and databases
  • Lower the risk of systems breaking because a key bottleneck can’t scale
  • Minimize work needed to keep systems online 24/7

When visitors are placed in the waiting room depends on how you set up Queue-it.

First, you can choose whether the waiting room should be “Always Visible” or “Visible at Peak”. If you choose “Visible at Peak”, the waiting room will activate only when traffic inflow (in visitors per minute) exceeds the threshold you've set.

Second, you choose the parts of the user flow that Queue-it covers. This could be your entire website, a landing page, the login page, or a dynamic request like when customers click “Add to Cart”. This way, you queue visitors only at the stage in the user journey that needs protection, while visitors who haven’t taken the protected action can browse the site normally.

You choose the traffic outflow level, measured in visitors per minute, and can adjust it up or down on-the-fly using Queue-it's API or web-based admin platform.

The best way to determine your outflow is to use a load test. If you haven't run a load test, Queue-it's peak traffic experts bring years of expertise in identifying system bottlenecks, understanding how many visitors your infrastructure can handle, and recommending a starting outflow level that's optimal for your site's performance.

You can integrate Queue-it with a client-side, server-side, edge, or mobile SDK connector. Queue-it offers over 25 connectors and dedicated support staff for implementation.

Yes, Queue-it can be used on mobile devices and integrated into iOS, Android, Cordova, or React Native app frameworks. Visitors on a desktop can even transfer their position in queue to their mobile device if they need to queue on the go.

The waiting room is a lightweight solution built specifically to avoid bottlenecks and handle extreme load, meaning holding users is less resource-intensive than on typical sites or apps.

Queue-it is cloud hosted, with several dedicated global AWS data centers, enabling high levels of scalability and eliminating single points of failure. Queue-it processes an average of 200 million visitors daily.

We partner for success with several industry leaders

Akamai
Tessitura
AWS
Carahsoft

Manage website traffic with Queue-it's online queue system